Talking Thermostats.com (the Warrantor) warrants each new VIP Series talking thermostat to be free from defects in material and workmanship under normal use for a period of five years from the original date of purchase. This warranty and our liability does not apply to batteries (including incorrect insertion of batteries, leaking batteries) incorrect use or installation that is not in accordance with the manufacturers instructions.
This warranty shall terminate and be of no further effect at the time the products is 1) damaged by extraneous causes such as fire, water, power, electrical spike lightening, etc., or not maintained as reasonable and necessary; 2) modified; 3) improperly installed (including connection to system common); 4) repaired by someone other than the Warrantor; 5) used in a manner or purpose for which the Product was not intended.
WARRANTORS’ OBLIGATION UNDER THIS WARRANTY IS LIMITED TO REPAIR OR REPLACEMENT OF THE PRODUCT ONLY. THIS WARRANTY DOES NOT COVER PAYMENT OR PROVIDE FOR THE REIMBURSEMENT OF PAYMENT FOR INCIDENTAL OR CONSEQUENTIAL DAMAGES.
It must be clear that the Warrantors are not insuring your premises or guaranteeing that there will not be damage to your person or property if you use this Product. The Warrantors shall not be liable under any circumstances for damage to your person or property or some other person or that person’s property by reason of the sale or use of this Product, or its failure to operate in the manner in which it is designed. The Warrantors’ liability, if any, shall be limited to the original cost of the Product only. Use of this product is at your own risk.
Repair and Service:
In the event that the Product does not conform to this Warranty, the Product should be shipped prepaid to the Warrantor with evidence of the original purchase. If in any way you’re not comfortable with this product or its Limited Warranty, we encourage you to return it, unused within 30 days of original purchase date with evidence of the purchase date.
To return a product to Talking Thermostats.com
All products being returned to Talking Thermostats.com (a division of The Ezra Group, LLC) must have a valid Returned Goods Authorization Number (RGA #) from Talking Thermostats.com, regardless of why the product(s) is being returned. Warranty returns will be honored only with an RGA #. To obtain an RGA #, call 763-591-9557. Ship warranty returns prepaid to Talking Thermostats.com, 8101 25th Ave North, Golden Valley, MN 55427. Talking Thermostats.com will, at its option, either repair or replace the product free of charge and return the repaired unit or replacement unit at the lowest cost shipping prepaid. Products returned for credit are subject to a 25% restocking charge. Returns resulting from errors by the seller are not subject to this charge. All returns must include evidence of original purchase, showing purchase date. The RGA # should be clearly marked on the outside of the package containing the product.
Talking Thermostats.com agrees to repair or replace at its option any thermostat covered by this warranty provided it is returned within the specified lifetime of the product with a copy of the purchase receipt. Talking Thermostats.com is not responsible for the removal and reinstallation of the thermostat.